Thank you for accessing the Patient Billing and Payment information page. We hope you find this information helpful and easy to understand. Please don’t hesitate to use the “Contact Us” link provided if you need further clarification or more information. It is our pleasure to serve you.
Heritage Valley Health System conducts the billing for all hospital and outpatient services from one centralized location. The Health System’s Patient Billing and Payment Center is located at 200 Ohio River Boulevard in Baden Pennsylvania (behind the Pizza Hut). We are here to help you resolve any questions you might have regarding your hospital or outpatient bill.
We are open for walk-ins and to receive telephone calls from 8:00 a.m. to 4:00 p.m. Monday through Friday. To contact the Patient Billing and Payment Center by phone, please dial:
412-749-4200 or 724-773-5681
Voice mail is available during all off hours, weekends and holidays. Return calls are made by the staff within one business day. Please be sure to leave your name and a telephone number.
Heritage Valley offers an email address for those who find it more convenient to correspond with us electronically. Staff members of the Patient Billing and Payment Center can be reached by sending an email to BILLING@HVHS.ORG.
Heritage Valley will directly bill your insurance company if you have medical benefits through any type of individual, group, employer-based, or government-funded plan. We will also submit bills on your behalf to auto or workers’ compensation companies or other medical benefit programs if we are made aware of their financial responsibility.
The bill generated by Heritage Valley will only include services rendered by employees of the hospital or outpatient test center and will not include services rendered by caregivers such as but not limited to anesthesiologists, surgeons, radiologists, pathologists, attending or consulting physicians, or emergency department physicians. These caregivers’ fees are billed separately by those who perform the services.
Once your insurance company has reviewed and processed your claim, the hospital is notified. Your insurance coverage dictates how much your insurance company pays and what portion of the bill is your financial responsibility. Most insurance companies also send this notification to the patient or the subscriber and typically refer to this notification as an EOB (Explanation of Benefits). It is imperative that patients/subscribers understand their own insurance coverage and any policy limitations they have agreed to by enrolling with that particular plan.
Upon receipt of this notice and/or payment from the insurance carrier, the Heritage Valley billing staff will adjust your balance to the amount you owe (per your insurance company) and will send you a statement requesting payment. Payment to Heritage Valley is due within 30 days of the date of your billing statement. See the Paying Your Bill link for information on payment options.
Heritage Valley offers multiple options for meeting your financial obligation and resolving outstanding balances. Payment is accepted in the form of cash, check, money order, or the following debit/credit cards:
- American Express
Coming soon is the ability to pay your bill online through a secure link in the Heritage Valley Customer Portal.
For those unable to pay their account in full, Heritage Valley offers reasonable monthly payment plans. Contact any member of the staff at the Patient Billing and Payment Center for more information on this option. Contact Us.
Some insurance companies require Heritage Valley to collect co-payments from patients for specific types of medical services. While co-payments are most commonly associated with emergency department visits, behavioral health visits and outpatient rehab (physical, occupational and speech therapy) visits, it is the insurance company’s prerogative to include or exclude various types of services from co-payment requirements.
Those co-payments that are mandated by your insurance company are payable to Heritage Valley at the time of service. Co-payment amounts not only vary by insurance company, but they also vary by group or benefit plan. Your co-payment amounts are part of the benefit contract between you (the patient or subscriber) and your insurance carrier. All patients should be aware of their co-payment obligations prior to seeking services and should contact the insurance carrier or their employer with any specific questions.
Heritage Valley recognizes that not all patients are covered by health insurance or a government-funded program. For those patients who are not enrolled in any Medicare, Medicaid or other third party medical plan/programs, and who meet the required guidelines, Heritage Valley will reduce its charge for services, minimizing the uninsured patient’s financial burden. This reduction or discount is applied automatically upon verification that no insurance coverage exists and will appear on the initial bill/statement as “Uninsured Discount.” Patients enrolled in any type of medical benefit/insurance plan or program are not eligible for the uninsured discount even if the service itself is considered non-covered or excluded from coverage. Contact any member of the staff at the Patient Billing and Payment Center for more details about qualifying for the uninsured discount. Contact Us
It is the policy of Heritage Valley to provide quality care in a compassionate manner regardless of the patient’s ability to pay for such services. Consistent with this policy, Heritage Valley is committed to providing necessary health care services at no charge, or reduced charges, to patients who are willing to meet his/her financial obligations, but do not have or cannot obtain adequate financial resources.
Patients expressing financial hardship are given the opportunity to apply for Charity Care. Those interested in this program are given a packet of information which contains an instruction sheet and the Charity Care Application. Based on a patient’s (or legal guardian’s) income and expenses and Federal Poverty guidelines, Charity Care may be granted for a portion, or for the total balance, of the hospital or outpatient bill.
Please contact the Patient Billing and Payment Center (see Contact Information above) or download and print the attached Charity Care Application and instructions.