At Heritage Valley Health System, we are committed to improving the health and well being of all people in the communities we serve. To achieve this mission, the provision of safe, customer focused, quality care is required. To provide you, the patient or patient representative, a transparent view of our performance, we update our Quality reporting pages on this website every six months with the most current quality, patient safety and customer satisfaction measures for Heritage Valley. This site will also provide comparative data from Pennsylvania State and National benchmarks (when available).
Heritage Valley’s goal in sharing information about our clinical performance, patient safety and customer satisfaction results is to ensure that you and your family are comfortable and confident in the level of care received at our facilities. The Quality links above provide data on our clinical performance, patient safety and customer satisfaction results. Additionally, there is a link to our Awards and Recognition page.
At Heritage Valley Health System, we regularly compare our performance measures to those of other local hospitals and health systems. We participate in a six health system collaborative where our clinical, safety and satisfaction results and processes are openly shared. Additionally, we compare our results and processes against data from national and state sources such as the:
- Centers for Medicare and Medicaid Services (CMS)
- Joint Commission
- Institute for Healthcare Improvement
- National Health and Safety Network
- Society for Thoracic Surgery
- Pennsylvania Healthcare Cost Containment Council
- Pennsylvania Department of Health
To view information from these organizations, click on the OTHER QUALITY LINKS button above.
Through comparisons with these organizations and regular monitoring of the best practices identified among Malcolm Baldridge Award winners and international clinical studies, Heritage Valley aims to be at the forefront of performance improvement in healthcare.
We hope this valuable information will assist you in making health care decisions for you and your family. The data found here is evidence of Heritage Valley’s commitment to continuous quality and process improvement and dedication to patient satisfaction. At Heritage Valley, we aim to develop relationships with our patients, their families and the community that are Uniquely Connected… For Life.