If hospitalization should be necessary, we provide daily inpatient service at Heritage
If your condition requires diagnosis or treatment beyond what we can offer, we will
offer a referral to a specialist for further care. Most specialists are local, but
we do work with physicians all over the Greater Pittsburgh area. We then work with
those specialists to ensure continuity of care.
Office visits with our providers are offered by appointment only Monday through
Friday. We have office hours on Thursday
evenings until 7:30pm with select
providers. Currently, weekend appointments are not offered.
Available appointments fill quickly, so it is recommended that you schedule routine examinations and non-urgent appointments as far in advance
We offer urgent and “same-day” appointments as needed. These services are frequently
provided by our well-qualified physician assistant. If you feel that acute care
is needed, please call as soon as the need arises, preferably early in the day.
Our trained staff will ask for basic information, which will be reviewed by the
physicians to help expedite the appropriate service.
We advise all new patients to schedule either a full physical examination or at
least a “get-acquainted visit”. Often, our physician assistant will provide the
initial contact and may recommend follow up with a physician. If you feel that
information from your previous health care provider will be important to review,
please have those records
forwarded or bring them with you to the initial visit.
Our doctors strive to keep on schedule as much as possible. However, in a busy medical
practice emergencies and interruptions are the norm so appointments often run late.
We regret the inconvenience it causes and hope our patients understand why we may
To minimize delays, if your scheduled visit will deal with complicated problems
or multiple issues, please let us know when you schedule your appointment so
we may offer additional visit time if available.
Please be familiar with the services your insurance plan offers. Some do not cover
routine appointments or physicals and a charge may be generated that the insurer
will not pay.
If you are unable to keep an appointment, we ask that you notify us at least 24
hours in advance. Your notification will allow us to provide needed care to another
patient. There will be a charge for appointments which are not kept or cancelled
24 hours in advance.
When arriving for your appointment, please notify the receptionist
and present your insurance card and your Heritage Valley Care Card. We need
to see your insurance card at every visit to ensure proper billing. To help protect
your information against identity theft, we may also require your driver’s license
for positive identification.
Insurance / Billing:
In order to manage your care more effectively, please provide your current insurance
and demographic information. Your correct insurance information is essential to
properly submit claims for payment and obtain physician referrals. Please notify
us immediately if there is any change in your address, phone number, employer or
most insurances plans and will bill your insurance directly for plans we participate with. Payment for co-pays and non-insured services is expected when
the service is rendered. We accept cash, personal checks and major credit cards.
Managed Care Insurance Referrals:
If our providers have referred you to a specialist for medical care, your insurance
company may require that a referral be processed by your primary care physician.
For your convenience, we have a Referral Request Line you can call to request
a managed care referral. You may call it directly or call our main number and listen
for the prompt. Please note that we require at least five (5) working days notice to process
all non-urgent referral requests. Without adequate notice to our referral staff,
non-urgent appointments may need to be rescheduled or may not be paid by your insurance
carrier. We are not permitted to back date referrals per insurance regulations.
Laboratory / Radiology Services:
Heritage Valley Health Center - Moon offers diagnostic testing (x-ray, mammography,
MRI, ultrasound and laboratory testing). Signature Rehab is also conveniently located
in our facility. Please check your insurance carrier’s policy regarding the use
of laboratory, radiology and physical therapy services.
Many laboratory tests require fasting or special processing. Our staff will be happy
to answer any questions regarding your preparations prior to testing.
Please allow two (2) weeks for test results. You will be notified by mail or phone.
If you have not heard from us regarding your results after two (2) weeks, please notify
the office. Remember, you should always get result notification from us – please
do not assume all is OK if you do not hear from us.
Prescriptions and Medications:
For your safety and health, inform the physician of any medication or change
in medication that you take. To insure accuracy, please bring all of your medication
bottles with you to your visits.
Our practice utilizes electronic prescribing to
send your prescriptions directly to your pharmacy. This technology will help ensure
the safety and accuracy of your medications.
Most prescription refills are best
handled personally by your physician at your regular appointment. If you do not
have enough medication to last until your next appointment, you may call our prescription
refill line Monday through Friday from 8:00am – 11:30am and
1:00pm – 4:30pm to request routine prescription refills. Just call our main phone
number and listen for the appropriate prompt. Please note that we do not refill
prescriptions left after noon until the following business day. Please monitor your
prescription supplies closely to prevent any delay in obtaining refills.