May 11, 2021
Heritage Valley Sewickley announced today that it has achieved the Healthgrades 2021 Outstanding Patient Experience Award™. This distinction places Heritage Valley Sewickley among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.
For this annual analysis, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
“Heritage Valley Sewickley’s recognition by Healthgrades as among the top 10 percent of U.S. Hospitals for outstanding patient experience is a result of the Health System’s commitment to exceptional care,” said Linda Homyk, MSN, BSN, RN, vice president and chief nursing officer, Heritage Valley Health System. “Heritage Valley’s Board of Directors, physicians, and employees are committed to delivering the highest quality care while providing the best possible patient experience. Our staff strive to communicate to patients and their families in a way that they feel important and valued while receiving their individual care.”
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”
“One of the areas with nearly 100% consistent patient experience ratings is the Heritage Valley Sewickley Maternal Child Health Unit. The department continues to provide years of safe, quality mom and baby care to families in our community. The staff is dedicated to families having an exceptional experience while beginning or expanding their family. Their scores consistently rank in the 99th percentile,” added Ms. Homyk. “We are transitioning in a new OB physician group to our Sewickley Campus led by Dr. Rebecca Welch. With that change however the patient and family experience has not waivered and the nursing staff continues to provide an outstanding birthing experience and place our patients as a top priority.”
View Healthgrades hospital quality methodologies.
About Heritage Valley Health System
Heritage Valley Health System is a $535 million integrated delivery network providing comprehensive health care for residents of Allegheny, Beaver, Butler and Lawrence counties in Pennsylvania; eastern Ohio; and the panhandle of West Virginia. In partnership with 3,800 employees and more than 600 physicians, Heritage Valley offers a broad range of medical, surgical and diagnostic services at its three hospitals: Heritage Valley Sewickley, Heritage Valley Beaver and Heritage Valley Kennedy; in 55 physician offices; and more than 21 community satellite facilities. For more information about Heritage Valley Health System, please visit www.heritagevalley.org.