HVMG Associates in Family Medicine

For your safety and health, please inform the doctor of any medication or change in medication that you take. To insure accuracy, please bring all of your medication bottles with you to your visits. Our physicians utilize electronic prescribing to send your prescriptions directly to your pharmacy. This technology will help ensure the safety and accuracy of your medications. Most prescription refills are best handled personally by your physician at your regular appointment. If you do not have enough medication to last until your next appointment, we have a prescription refill line that you can call 24 hours a day to request routine prescription refills. Just call our main phone number and listen for the appropriate prompt. Please note that we require a minimum of two business days to refill prescriptions, so please keep a close eye on your medication supply to prevent any delay in obtaining refills.

At Associates in Family Medicine, we know that no one wants to be ill. When you aren’t feeling well, it’s comforting to know that someone cares, understands, and is willing to help. We want you to know that you can count on us. We combine quality medical care with concern for the personal feelings of each patient. We encourage questions and sharing of concerns. After we diagnose and treat your disease or problem, we offer advice and/or plan for staying healthy and preventing future complications. Maintaining your health leads to numerous benefits for the whole patient – an overall healthier you!

When your condition requires diagnosis or treatment beyond what we can offer, we can refer you to a specialist with whom we work closely. We will continue to coordinate care and keep open the lines of communication, assuring you the best care we can offer. We are affiliated with Heritage Valley Health System, allowing you the convenience and choice of quality care from Heritage Valley – Sewickley and Heritage Valley – Beaver. If you require clinical testing, such as laboratory testing, x-rays or special procedures, we refer you to one of Heritage Valley Health System’s hospitals or satellites. But, if it’s minor surgery, a routine visit or a thorough examination, we’ll take care of you right in the office.

We have three locations to serve you better.  Because we have a full electronic health record, you may be seen at either location at any time and be assured your physician will have access to all your medical information.

We offer Open Access Appointment scheduling for your convenience! Open Access means you call us early in the morning and in most cases we’ll give you an appointment for the same day, making access to your physician easier than ever!  Click here for details on how Open Access works.  Although most of our appointments are scheduled the same day, we do have a limited number of pre-scheduled appointments available for patients who need to schedule in advance due to work, transportation or other issues.  We also have online appointment scheduling for appointments scheduled in advance.  Go to Health Link to make an appointment.

We strive to see patients as close to their appointment times as possible. If we are delayed in seeing you, please understand that unforeseen situations can arise that require additional time, and we would spend as much time as needed if the situation involved you or someone close to you. If you are unable to keep an appointment, we ask that you notify us at least 24 hours in advance. Your appointment time can then be offered to another patient. There may be a charge if you do not keep an appointment and haven’t notified our office that you won’t be coming in. When you arrive for your appointment, please inform the receptionist and present your insurance card and your Heritage Valley Care Card. We will need to see your insurance card at every visit to ensure proper billing. To help protect your information against identify theft, we may also require a valid driver’s license or a state /government issued photo ID for positive identification. Please notify us immediately if there is any change in your address, phone number, employer or insurance.

We accept most insurance plans and will bill your insurance directly for plans we participate with. Payment for co-pays and non-insured services is expected when service is rendered. We accept cash, personal checks and major credit cards. We are committed to helping all patients, regardless of their financial status. Payment arrangements can be made if necessary.

If our physicians have referred you to a specialist for medical care, your insurance company may require that a referral be processed by your primary care physician. For your convenience we have a Referral Request Line that you can call 24 hours a day to request managed care referrals. Just call our main phone number and listen for the appropriate prompt. Please note that we require 5 – 7 working days notice to process all non-urgent referral requests. Without adequate notice to our referral department, non-urgent appointments may need to be rescheduled or may not be paid by your insurance company.